Privacy Policy of Verdant Voyage
At Verdant Voyage, we are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you interact with our online platform and services.
Information We Collect
We collect various types of information to provide and improve our bespoke luxury travel planning, eco-tourism adventures, cultural immersion tours, and other related services. This may include:
- Personal Identification Information: Such as your name, email address, postal address, phone number, date of birth, passport details, and travel preferences when you book a trip, request a custom itinerary, or contact us.
- Financial Information: Payment details (e.g., credit card numbers) required to process bookings and payments. Please note we typically use secure third-party payment processors, and we do not store full payment card details on our servers.
- Travel Details: Information related to your travel history, dietary restrictions, health conditions relevant to travel, emergency contact information, and specific requests to ensure a tailored travel experience.
- Technical Data: Includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our online platform, products, and services.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: Fulfilling your travel bookings, customizing itineraries, arranging accommodations, transport, and activities, and processing payments.
- Communication: Sending you updates about your bookings, travel documents, changes to services, and responding to your inquiries and requests.
- Personalization: Tailoring our services and communications to your preferences and interests, as part of our bespoke travel planning.
- Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about new travel destinations or services that may be of interest to you.
- Service Improvement: Analyzing usage patterns and feedback to enhance our online platform, services, and user experience.
- Security and Fraud Prevention: Protecting our online platform and data, and detecting and preventing fraudulent or unauthorized activities.
- Compliance with Legal Obligations: Adhering to applicable laws, regulations, and industry standards, including those related to responsible tourism.
Disclosure of Your Information
We may share your information with trusted third parties necessary for the provision of our services, including:
- Travel Partners: Airlines, hotels, tour operators, ground transport providers, and other service providers essential for your travel arrangements.
- Service Providers: Third-party companies that assist us with IT services, payment processing, marketing, analytics, and other operational functions.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety.
We ensure that all third parties are under strict contractual obligations to keep your personal information confidential and to use it only for the purposes for which we disclose it to them.
Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the restriction of processing your data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Verdant Voyage
387 Flinders Lane, Suite 1205
Melbourne, VIC, 3000
Australia
Phone: (03) 9876 5432